At Kelly G, we offer shipping exclusively within Thailand at a flat rate of 35 Baht per order. We understand the importance of providing affordable and reliable shipping services to our customers in Thailand, and we strive to ensure a seamless delivery process for all orders placed on our website.
Shipping Within Thailand:
- We charge a flat rate of 35 Baht for shipping to addresses located within Thailand.
- Our shipping rates are calculated per order, regardless of the size or weight of the package.
- We partner with reputable shipping carriers to deliver your orders securely and efficiently.
- Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information.
- Delivery times within Thailand may vary depending on your location and the selected shipping method. Typically, orders are delivered within [number] business days.
Shipping Restrictions:
- Currently, we do not offer international shipping outside of Thailand. However, we are actively working on expanding our shipping services to include international destinations in the near future. Stay tuned for updates on international shipping availability.
At Kelly G, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer store credit for returns and exchanges for size only. Please read our policy carefully to understand your options.
Returns:
- We do not offer refunds. Instead, we provide store credit for the value of the returned item(s).
- To be eligible for a return, the item must be unused, unworn, and in its original condition with tags attached.
- You must initiate the return process within 7 days of receiving your order.
- To initiate a return, please contact our customer service team at hello@kelly-g.com or via phone at +66 94 216 0454. Provide your order number and details about
- Once your return is approved, we will provide you with store credit for the value of the returned item(s), excluding any shipping charges.
Exchanges:
- We offer exchanges for size only. Exchanges for a different size are subject to availability.
- To be eligible for an exchange, the item must be unused, unworn, and in its original condition with tags attached.
- You must initiate the exchange process within 7 days of receiving your order.
- To initiate an exchange, please contact our customer service team at hello@kelly-g.com or via phone at +66 94 216 0454. Provide your order number and details about
- Once your exchange request is approved, we will provide you with instructions for returning the item(s) and process the exchange as quickly as possible, subject to availability.
Size Guide:
- Our sizes are based on European sizes. Please refer to our size guide before making your purchase to ensure the perfect fit.
How long will it take to receive my order?
Delivery times may vary depending on your location and the shipping method selected at checkout. Once your order is processed, you will receive a confirmation email with estimated delivery times. Typically, orders within Thailand are delivered within 14 business days
What is the process to return an item if I am not satisfied?
If you’re not satisfied with your purchase, please contact our customer service team at hello@kelly-g.com or via phone at +66 94 216 0454 within 7 days of receiving your order
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery. If you have any questions about the status of your order, feel free to reach out to us at hello@kelly-g.com or via phone at +66 94 216 0454.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, prompt pay and online payment platforms. At checkout, you’ll have the option to choose your preferred payment method.
Where are your products made?
Our products are ethically produced in our factory in China. We maintain strict quality control standards and work closely with our manufacturing team to ensure the highest quality craftsmanship in every garment.
What materials are the items made of?
We use a variety of high-quality materials for our products, including but not limited to cotton, polyester, spandex, and viscose. Each product listing on our website provides detailed information about the materials used in its construction.
How do I become Kelly Girl of the Month?
How to enter:
1. Post a photo wearing your favorite Kelly G Original onto your Instagram.
2. Tag @Kellygfashion in your Instagram post.
3. Follow Kelly G Fashion on Instagram
Kelly G Fashion will post your photo on IG for the audience to vote. The contestant with the most likes & shares combined* at the end of the month will win:
- 500 Baht to spend in our stores,
- their photo shared on the Kelly G official online store,
- most importantly, the title of Kelly Girl Of The Month!
* Qualifying likes and shares must be from Kelly G Fashion Instagram
